At MosLuxarTrend.com, customer satisfaction is our priority. However, due to the nature of customized products, our refund and return policy is structured as follows:
Returns
- Non-customized products may be eligible for return within 7 days of delivery
- Products must be unused, unwashed, and in original packaging
- Customized products are non-returnable, except in case of defects or incorrect delivery
Refunds
Once your return is approved and inspected, refunds will be processed within 7–10 business days to the original payment method. Shipping charges are non-refundable unless the error occurred from our side.
Damaged or Wrong Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or videos for verification.
MosLuxarTrend.com – Shipping Policy
MosLuxarTrend.com aims to deliver your products in a safe and timely manner.
Shipping Time
- Order processing time: 1–3 business days
- Delivery time: 5–10 business days, depending on location
- Customized products may require additional processing time
Shipping Charges
Shipping charges, if applicable, will be clearly mentioned during checkout.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.